Better, Faster, Cheaper: Workshop Agenda
Morning
- We Don’t Make Widgets: Changing the way we think about government
- The widget factory — a highly competitive game that intuitively teaches the principles for improving processes by 80%
- Widget factory debrief — putting fancy names to the concepts the group intuitively grasped
Afternoon
- Why processes get so messed up
- The new thinking on designing processes
- The relationship between speed, cost and quality
- The tactics for:
- Improving process speed by 80%
- Reducing cost
- Improving accuracy
- Changing the culture to support the process change
- Creating buy-in and ownership from process stakeholders
- The process improvement process (will be applied to at least one process from the organization)
- Observe the process
- Structuring a process walkthrough
- What to observe
- The magic questions to ask to find the 80% improvement opportunity
- Flowchart the process
- Seeing the customer’s process
- Understanding time
- Understanding waste
- Understanding cost
- An innovative flowcharting tool
- Measure process performance
- What to measure
- Secrets to painless data collection
- Improve the process
- The enemies of speed
- Tactics for reducing process time
- Redesigning processes for speed
- Improving process accuracy
- Understanding variation
- Observe the process