Demystifying Performance Management in the Public Sector: Agenda

  1. What’s driving the demand for performance measurement?
  2. How can measures help you do your job as a manager?
  3. How can you ‘measure’ performance when you cannot control the outcomes?
  4. How can you use measures to motivate staff? What are the roots of motivation and how can you leverage them for performance? How do you drive fear out of measurement?
  5. How can you use measures to improve productivity? How can you get staff to embrace and use targets and benchmarks to improve?
  6. How can you use measures to build support in the authorizing environment? What are the social principles we can use to influence decision makers?