Demystifying Performance Management in the Public Sector: Objectives
This hands-on workshop provides a practical and common sense approach to developing a portfolio of measures that are relevant to stakeholders AND useful to managers. The workshop uses contemporary examples from the public sector to illustrate how others — facing the same challenges that you do — have used measures to:
- Energize and motivate staff
- Generate more productivity and efficiency in their operations
- Develop internal capacity, and
- Build support in the authorizing environment
You’ll leave the workshop with techniques you can apply immediately in your own agency, including:
- Three questions you can ask to identify the most critical measures of your organization’s ‘performance’
- A take-home tool for distinguishing and balancing the needs of your myriad ‘stakeholders’
- A template for telling your story in terms that are engaging and relevant
- How to distinguish between the outcomes you can control and those you cannot
- Empowering rebuttals to the most common ‘yes-buts’ about benchmarks, targets and outcome measures
- Fresh, low cost, high impact techniques for recognizing performance
- A checklist of social and psychological levers you can and should pull to motivate staff and influence your authorizing environment
Managing for performance in the public sector is hard work. While affirming the challenges you face day to day, this workshop cuts through the jargon around performance measures to let you focus on the principles and practices that will help you — and your staff- deliver what the public expects and get the support you need to do that.