THIS WORKSHOP COMING TO

September 30-October 1 | Austin, TX

GovernmentStat: Workshop Agenda

This session will cover all the details and provide you with outlines and templates you can apply. It is a hands-on session complete with exercises and practical discussion with your peers.

  1. What is “Stat?”
    1. History
    2. The 4 tenets
    3. The core value of performance measures
    4. Cross-functional problem solving
    5. Data driven decisions vs. intuition
    6. Customer focus vs. internal focus
    7. Clear and public communication of expectations
    8. Accountability to the public by sharing data
  2. Why accountability initiatives in government often fail
    1. Strategic planning vs. experimentation
    2. Inputs vs. outcomes
    3. Substituting information technology projects for thinking
    4. Organization focused vs. customer focused performance evaluations
    5. The typical dysfunctions of teams and the human psychology of change.
    6. Facilitated discussion to come up with a new definition of accountability in your organization (ownership of results)
    7. Why “Stat” represents a more realistic and effective application of accountability.
  3. How “Stat” Really Works
    1. Explanation of 4 tenets in detail and case study on each
    2. Introduction of 4 tenet problem solving framework
    3. Group exercise: Creating a “Stat” process and applying problem solving framework to a policy challenge
  4. How to set up a “Stat” process
    1. The 3 possible frameworks
    2. Finding the right people
    3. Prioritizing the focus
    4. Building a core team
    5. Setting up the meeting cycle
    6. Forming a “Stat” project charter using 5 templates
    7. Planning for implementation
    8. Understanding the environment
    9. Building the infrastructure