Performance-Focused Operations: Agenda
- The six fatal mistakes government agencies make when it comes to performance management (and how to avoid becoming one of them)
- The four performance principles for action:
- Involvement is good
- Ownership is paramount
- Bad news is good news
- Focus is the key
- Strategies for overcoming past failed efforts and the workforce skepticism they create
- How to change your organization’s focus from what’s happening in your agency, to what’s happening in the lives of your customers as a result of your agency
- Practical tools you can use right away to drive sustainable performance success
- The 3 most powerful things a leader can do to focus resources, drive morale and sustain organizational performance over time
- Strategies to break down organizational barriers and foster vertical and horizontal learning throughout the entire agency
- Diagnostic tools you can use to work your performance measures so that they can begin to work for you
- How best-practice agencies have used performance management as a tool to inspire entire communities
Workshop format:
This highly interactive workshop employs case studies, real-life applications, and simulations as well as lecture and discussion to enable you to experience and apply specific strategies for driving results in your organization. You’ll leave with a rich understanding of performance management and how it can benefit your operation, a clear sense of purpose, an understanding of individual and group roles in the performance journey, a deep appreciation for the power of performance in action, and concrete tools, tips and worksheets for applying performance competencies in your agency. Through structured peer interaction, you will gain valuable insight into the workings of other agencies and cities, and walk away with a powerful network of contacts and supporters. And you’ll have fun — performance management doesn’t have to be painful!