Performance-Focused Operations: Objectives
Performance Management is not a desk job. It is an every day front line discipline that improves results in all types of operations, especially the highly visible core functions of state and local government that involve large numbers of personnel, big budgets, valuable equipment, and sometimes, matters of life and death. If you are a manager or supervisor running vital government operations — putting out fires literally or figuratively on a daily basis — this workshop can help you get the job done.
Here are some symptoms this workshop is designed to address:
- Your organization has a “strategic plan”? but no one understands it or uses it
- Employees hear “performance measurement” and think “downsizing,” or “lay-offs”
- Employees view the collection and reporting of performance data as a budget office “exercise”
- Your people are afraid of performance failure, so they “cook the books” to make their targets
- Your community advocacy and stakeholder groups don’t understand the value of your operations and they never seem to be satisfied
- One division of your organization doesn’t understand (or even competes with) other divisions of your organization
- Your agency has a performance tracking and reporting process–unfortunately, your managers still can’t get the information they value most
- You were forced to create new functions to manage your “data” instead of getting your real work done
Unfortunately, many performance management efforts fail (or worse, create problems) because they do not adequately address the fundamental nexus between people, process and ownership. No performance effort — no matter how theoretically sound — will work if the people who stand to benefit from it can’t or won’t use it because they simply don’t value it.
This workshop is designed to get past confusing jargon and management theory and into action. By teaching you how to build and sustain a performance initiative, this workshop is designed to move past the doldrums of performance reporting and into the power of performance learning. You will be able to:
- Link what you are doing to what you stand for
- Link what you are doing to what your customers want, need, and expect you to do and accomplish
- Engage your workforce and harness the collective wisdom of the entire agency
- Improve your ability to make performance-informed decisions as you lead your agency through challenging times, and into the future
- Demonstrate the difference you are making in the lives of your citizens, customers and stakeholders; and,
- Win customer and stakeholder trust and support by providing powerful stories of performance progress and success.
The process you will discover in this workshop focuses on the power of shared action to enable organizations to learn, improve, satisfy customers and stakeholders, and outpace the competition.