Citizens
and Performance
A resource center on performance measurement and management in government with a special emphasis on citizen involvement, produced by Governing with the financial support of the Alfred P. Sloan Foundation
NEW: Benchmarking Livability
The tricky challenge of measuring quality of life and government performance.
Governing's latest report, plus quick links to people and places on the forefront of this trend.
MORE REPORTS AND RESOURCES:
Getting the Public’s Attention
The value of using graphics to present performance data.
Data on the Beat
How a high-tech partnership is driving down crime in Chicago.
Dollars and Results
The push to begin using performance measurement to drive budget decisions.
Citizen Surveys
They're increasingly useful, but it's not as easy as it sounds
Auditing Performance
How a new use of an old tool may bring citizens back into the decision-making fold
Reporting Results
Telling the whole story and getting people to listen
Benchmarking
Learning from the top performers: the power of comparative data
Neighborhood Eyes and Ears
On the leading edge of an ongoing experiment that marries citizen action and technology
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