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Organizations must invest in structured innovation programs to meet today’s demands for growth and transformation. IBM Garage helps its clients drive innovation, modernization and transform culture with a prescriptive approach built on design thinking and agile techniques applied at scale. As a result, interviewed IBM Garage clients have generated 10x more innovation ideas, slashed time-to-market by 67%, and released 6x more projects into production — without increasing delivery team headcount.

Design thinking methodologies play a vital role in helping government deliver valuable services and become more responsive to citizens. As technological change and citizen expectations continue to evolve in the years ahead, the user-centric approach to creative problem solving will become even more important. Austin, Georgia and New York are already demonstrating how and why. To learn more, download this handbook.

Louisiana and IBM have created a public/private partnership to build and deliver a solution to eliminate hepatitis C in five years. While this disease is very curable, many people in Louisiana don’t know that they have it. Once they’re diagnosed with hepatitis C, they often face multiple barriers to accessing treatment. Previously, these obstacles included the price of the drug, transportation to healthcare facilities and the stigma of the disease. The Louisiana Department of Health and IBM co-created an affordable, community-based solution for anyone with hepatitis C in the state.

Companies must train employees to work with machines in new ways and redesign operations to optimize for automation. This report explores how far along organizations are in deploying intelligent automation and in developing plans and strategies for its adoption, and provides concrete recommendations for moving forward.